Charlotte Metro Appliance Repair was called on a wednesday nght and he diagnosed it over the phone pretty quickly. He came out that following Saturday to fix it, (he had to work around our schedule). He even missed his daughters basketball game to make sure that our washer was repaired! He came out and fixed it and got it running within an hour! We were so happy because we had Laundry collecting for a few weeks! He even fixed the controls on the washer which I had torn out because I didnt know how to fix the machine! And did not even charge me extra for that! For a person to miss his dughters basketball game to make sure we were up and running and to work aound our schedule means a lot! We will call him again for sure!